Effective Date: 28/12/2024
At Card Designs, customer satisfaction is our top priority. Below are the terms and conditions regarding refunds for our products.Refund Eligibility
- Refunds are only applicable for physical products purchased directly from our website.
- We accept refund requests within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when received.
How to Request a Refund
- Contact us at info@carddesigns.com with your order details, including the order number and reason for the refund request.
- Our team will review your request and provide further instructions on the return process.
Refund Process
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method.
- Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
Non-Refundable Items
- Products that have been used or damaged by the customer are not eligible for a refund.
- Custom or personalized items are non-refundable.
Exchanges
- If you receive a damaged or incorrect product, please contact us immediately at info@ifmcg.com to arrange an exchange.