At Evexmas, we strive to provide you with the highest quality European artificial Christmas trees. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and options.
1. Return Eligibility
You may request a refund or exchange for your order under the following conditions:
- The item is unused and in its original packaging.
- The item is returned within 30 days of the delivery date.
- Proof of purchase (receipt or order confirmation) is provided.
2. Non-Returnable Items
The following items are non-returnable:
- Items that have been used, altered, or damaged.
- Custom-made or personalized products.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [Insert Email Address] or [Insert Phone Number] to request a return authorization. Please provide your order number and the reason for the return.
Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
Pack Your Item: Ensure the item is securely packaged in its original box or a suitable alternative to prevent damage during transit.
Ship the Item: Send the item to the specified return address. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (typically 5-10 business days, depending on your bank).
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above, and then place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will guide you through the process of returning the item and will provide a replacement or refund as appropriate.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.